Workabee Privacy Policy

Last Updated: 8 April 2025

Terakeeta Pty Ltd (ACN 614 290 532) trading as ‘Workabee’ is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the “Privacy Act”).

By providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy. We may update this policy from time to time, and the most current version will always be available on our website.

1. Collection of Personal Information

Workabee collects personal information that is reasonably necessary for, or directly related to, our functions and activities as a staffing and recruitment agency. The types of personal information we collect depend on your interaction with us and may include:

 

• • For Clients: Company name, ABN, contact person’s name, job title, email address, phone number, business address, details of staffing requirements, and financial information for invoicing purposes.

• • For Candidates/Workers: Name, contact details (address, email, phone), date of birth, gender, nationality, visa/work permit status, employment history, qualifications, skills, references, police checks, working with children checks, health information (relevant to work capacity or WHS), bank details, superannuation details, and tax file number.

• • For Website Users: IP address, browser type, operating system, pages visited, and other analytical data collected via cookies or similar technologies.

We collect personal information directly from you when you:

 

• • Register on our website or apply for a position.

• • Provide us with your resume or other employment-related documentation.

• • Communicate with us via phone, email, or in person.

• • Engage our services as a client.

• • Participate in surveys or provide feedback.

We may also collect personal information from third parties, including:

 

• • Referees provided by you.

• • Publicly available sources (e.g., LinkedIn, professional directories).

• • Previous employers or educational institutions (with your consent).

• • Background check providers (with your consent).

• • Our clients, regarding your performance or engagement with them.

2. Use of Personal Information

Workabee uses your personal information for the primary purposes for which it was collected, including:

 

• • For Clients: To provide staffing and recruitment services, manage accounts, process payments, communicate about services, and respond to enquiries.

• • For Candidates/Workers: To assess your suitability for roles, facilitate placements with clients, manage your employment (if applicable), process payroll, manage superannuation and tax obligations, conduct reference and background checks, provide career advice, and communicate about job opportunities.

• • For All: To improve our services, conduct market research, comply with legal and regulatory obligations (including WHS and labour hire licensing requirements), and for direct marketing purposes (with your consent).

3. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary for the purposes for which it was collected, including:

 

• • To Clients: When placing candidates/workers, we disclose relevant personal information (e.g., resume, qualifications, work history) to prospective or current clients.

• • To Our Service Providers: Third-party service providers who assist us in our operations, such as payroll providers, IT support, background check agencies, and professional advisors.

• • To Government and Regulatory Bodies: Where required by law, such as the Australian Taxation Office (ATO), superannuation funds, or WorkSafe ACT.

• • To Referees: When conducting reference checks.

• • To Insurers: For workers’ compensation, public liability, or professional indemnity insurance purposes.

• • Overseas Recipients: In some cases, particularly for Business Process Outsourcing (BPO) services, personal information may be disclosed to overseas recipients (e.g., virtual teams located offshore). We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Quality and Security

Workabee takes reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, complete, and relevant. We also take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

 

• • Implementing robust IT security measures (e.g., firewalls, encryption, access controls).

• • Regularly reviewing our information collection, storage, and processing practices.

• • Training our staff on privacy and data security obligations.

• • Securely destroying or de-identifying personal information when it is no longer needed.

5. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To do so, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe and, where access or correction is granted, will do so in the manner requested if it is reasonable and practicable.

6. Complaints

If you believe that Workabee has breached the Privacy Act or the APPs, you may lodge a complaint with our Privacy Officer. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer Workabee [Insert Workabee Address] Email: [Insert Privacy Officer Email] Phone: [Insert Workabee Phone Number]

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Workabee’s Commitment to Ethical Practices and Inclusivity

At Workabee, our commitment to ethical and responsible business practices extends beyond mere compliance. We are dedicated to fostering a fair, inclusive, and equitable environment for all our stakeholders, aligning our operations with key Australian government policies and societal expectations. This section outlines our approach to the Modern Slavery Act, Indigenous Procurement Policy, and Diversity, Equity, and Inclusion (DEI) expectations.

8. Modern Slavery Act 2018 (Cth) Compliance

Workabee is committed to combating modern slavery in all its forms. While the Modern Slavery Act 2018 (Cth) primarily mandates reporting for entities with consolidated revenue over AUD$100 million, we proactively adopt its principles regardless of our current reporting threshold. We recognise that modern slavery can occur in any supply chain and are dedicated to ensuring our operations and those of our partners are free from such practices.

Our approach includes:

 

• • Due Diligence in Supply Chains: We conduct due diligence on our direct suppliers and partners, particularly those involved in our Business Process Outsourcing (BPO) services, to assess and address modern slavery risks. This includes reviewing their policies, practices, and, where appropriate, seeking assurances regarding their commitment to ethical labour practices.

• • Ethical Recruitment Practices: We adhere to strict ethical recruitment principles, ensuring that all candidates and workers are recruited fairly, voluntarily, and without coercion. We do not charge recruitment fees to workers and ensure transparency in all employment terms and conditions.

• • Worker Grievance Mechanisms: We provide clear and accessible channels for workers to raise concerns or grievances, including those related to potential modern slavery indicators, without fear of reprisal.

• • Training and Awareness: We educate our staff on the risks of modern slavery and their role in identifying and reporting any suspicious activities.

• • Contractual Safeguards: Our agreements with clients and suppliers include clauses that reflect our commitment to human rights and ethical labour practices, requiring adherence to relevant anti-slavery laws.

We believe that a transparent and ethical supply chain is fundamental to our business integrity and our responsibility to human rights.

9. Indigenous Procurement Policy (IPP) Alignment

Workabee is committed to supporting Indigenous economic development and reconciliation. We align with the principles of the Australian Government’s Indigenous Procurement Policy (IPP), which aims to stimulate Indigenous entrepreneurship, business, and economic development by increasing the number of Commonwealth contracts awarded to Indigenous businesses.

Our commitment includes:

 

• • Engagement with Indigenous Businesses: Where appropriate and feasible, we actively seek opportunities to engage with certified Indigenous businesses within our own supply chain for goods and services.

• • Promoting Indigenous Employment: We are dedicated to fostering employment opportunities for Indigenous Australians within our own workforce and through our client placements. We work to identify and address barriers to Indigenous participation in the workforce.

• • Cultural Awareness: We promote cultural awareness and respect within our organisation and encourage our clients to do the same, creating inclusive environments for Indigenous workers.

• • Partnerships: We are open to exploring partnerships and collaborations with Indigenous organisations to further our commitment to Indigenous economic empowerment.

10. Federal Government Diversity, Equity, and Inclusion (DEI) Expectations

Workabee embraces Diversity, Equity, and Inclusion (DEI) as core values, recognising that a diverse workforce drives innovation, enhances productivity, and reflects the rich tapestry of Australian society. We are committed to meeting and exceeding the DEI expectations of the Federal Government, particularly as a potential supplier to government agencies.

Our DEI commitment is demonstrated through:

 

• • Inclusive Recruitment Practices: We implement bias-free recruitment processes, focusing on skills, experience, and potential, to ensure equal opportunity for all candidates regardless of their background, gender, age, ethnicity, disability, sexual orientation, or other protected attributes.

• • Equitable Treatment: We ensure equitable treatment and opportunities for all workers, promoting fair pay, professional development, and a respectful workplace culture.

• • Diverse Talent Pools: We actively cultivate diverse talent pools for our clients, understanding that diverse teams lead to better decision-making and stronger organisational performance.

• • Accessibility: We strive to make our services and communications accessible to all individuals, including those with disabilities.

• • Reporting and Transparency: We are committed to transparent reporting on our DEI initiatives and outcomes, aligning with government expectations for suppliers.

By integrating these principles into our operations, Workabee not only complies with regulatory requirements but also reinforces its role as a responsible corporate citizen, contributing positively to the Australian community and economy.